Premium Gifting Excellence through Arghya , An Initiative by Pioneer Business Solutions.
Return and Refund Policy
Here's a comprehensive Return and Refund Policy tailored for your corporate and personal gifting e-commerce business:
Return Policy Overview
At Arghya, we want you to be completely satisfied with your purchase. We accept returns within 30 days from the date of delivery for both personal and corporate gifting orders. Items must be unused, in their original packaging, and in the same condition as received.
Eligible Returns
Personal Gifting Orders:
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Products must be unopened and in original packaging with all tags attached
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Items must show no signs of use or damage
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Original invoice or proof of purchase must be provided
Corporate Gifting Orders:
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Bulk orders can be returned if the entire order is defective or incorrect
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Customized or personalized items cannot be returned unless damaged or defective
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Returns must be initiated within the specified time frame
The following items cannot be returned:
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Personalized or customized gift items with names, logos, or custom designs
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Perishable goods (food items, flowers, plants)
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Intimate or sanitary products
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Items marked as "Final Sale" or "Non-Returnable"
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Gift cards or vouchers
Non-Returnable Items
Step 1: Initiate Return - Contact our customer service team via email or phone within 30 days of delivery with your order number and reason for return.
Step 2: Return Authorization - Our team will provide a Return Merchandise Authorization (RMA) number and return instructions.
Step 3: Package Items - Securely pack items in original packaging with all accessories, tags, and documentation.
Step 4: Ship Back - Send the package using the provided return label or shipping instructions.
Return Process
Refund Policy
Processing Time:
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Refunds are processed within 7-10 business days after we receive and inspect the returned items
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You will receive an email confirmation once your refund has been processed
Refund Method:
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Refunds will be issued to the original payment method used during purchase
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For cash-on-delivery orders, refunds will be processed via bank transfer (bank details required)
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Store credit option available for faster processing
Partial Refunds:
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Items returned without original packaging may receive partial refunds
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Products showing signs of use or damage will be subject to inspection and may receive reduced refunds
Damaged or Defective Items
We take quality seriously. If you receive damaged, defective, or incorrect items:
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Contact us immediately within 48 hours of delivery with photographs
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We will arrange free return pickup and provide a full refund or replacement
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No return shipping charges apply for damaged or defective products
Shop
Gift Returns
For Gift Recipients:
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Gifts can be returned for store credit without proof of purchase
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Original purchaser information remains confidential
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A gift receipt enables exchange or store credit of equal value
For Corporate Gifts:
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Bulk return requests must be coordinated with our corporate accounts team
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Custom approval required for orders exceeding certain quantities
Return Shipping Costs
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Customer-initiated returns: Customer bears return shipping costs unless the item is defective or incorrect
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Defective/Damaged items: Free return shipping provided by Arghya
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Wrong item shipped: Free return pickup arranged
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Exchanges: Free return shipping on exchanges to encourage customer satisfaction
Restocking Fee
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A restocking fee of 10-15% may apply to:
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Bulk corporate orders (case-by-case basis)
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Items returned without original packaging
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Products requiring special inspection or refurbishment
Exchange Policy
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Exchanges are accepted within 30 days for size, color, or design variations
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Subject to product availability
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Price differences may apply for upgraded items
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Free return shipping provided on exchanges
Cancellation Policy
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Before Shipment:
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Orders can be cancelled free of charge before processing/shipment
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Full refund issued within 5-7 business days
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After Shipment:
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Follow standard return policy once delivered
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Cancellation not possible once order is dispatched
International Orders
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Return shipping costs and customs duties are customer's responsibility for international returns
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Contact our support team for specific return instructions for your country
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Extended processing times may apply
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For privacy-related questions, concerns, or requests:
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Arghya - Corporate & Personal Gifting
Email: enquiry@arghya.co
Customer Support: support@arghya.com
Phone: +91 9739466559
Address: Bengaluru, Karnataka, India
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