Premium Gifting Excellence through Arghya , An Initiative by Pioneer Business Solutions.
Privacy Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
At Arghya, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with India's Digital Personal Data Protection (DPDP) Act, 2023, and the Information Technology Act, 2000.
At Arghya, we want you to be completely satisfied with your purchase. We accept returns within 30 days from the date of delivery for both personal and corporate gifting orders. Items must be unused, in their original packaging, and in the same condition as received.
Information We Collect
Personal Gifting Orders:
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Products must be unopened and in original packaging with all tags attached
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Items must show no signs of use or damage
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Original invoice or proof of purchase must be provided
Corporate Gifting Orders:
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Bulk orders can be returned if the entire order is defective or incorrect
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Customized or personalized items cannot be returned unless damaged or defective
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Returns must be initiated within the specified time frame
How We Use Your Information
We process your personal data for the following purposes:
Order Fulfillment
Processing and delivering your personal and corporate gifting orders
Managing payments, refunds, and invoicing
Sending order confirmations, shipping updates, and delivery notifications
Customer Service
Responding to inquiries, complaints, and support requests
Providing personalized recommendations based on preferences
Resolving disputes and troubleshooting issues
Marketing Communications
Sending promotional offers, new product launches, and seasonal campaigns (with your consent)
Sharing corporate gifting catalogs and bulk order discounts
Conducting customer satisfaction surveys
Business Operations
Improving website functionality and user experience
Analyzing trends to enhance product offerings
Preventing fraud, security breaches, and unauthorized access
Complying with legal and regulatory requirements
Legal Basis for Processing
Under the DPDP Act, we process your data based on:
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Consent: When you opt-in for marketing communications or create an account
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Contractual Necessity: To fulfill orders and provide services you've requested
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Legal Obligation: To comply with tax, accounting, and regulatory requirements
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Legitimate Interest: For fraud prevention, security, and business improvement
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data with:
Service Providers
Shop
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Business Transfers
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In case of merger, acquisition, or sale of assets, your data may be transferred to the new entity
Legal Requirements
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When required by law, court orders, or government authorities
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To protect our rights, property, safety, or that of our customers
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All third-party partners are contractually obligated to maintain data security and confidentiality.
Cookies and Tracking Technologies
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Payment processors (Razorpay, PayU, etc.) for secure transactions
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Shipping and logistics partners for order delivery
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Cloud storage providers for data hosting
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Marketing and analytics platforms (Google Analytics, Facebook Pixel)
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We use cookies to improve your browsing experience:
Types of Cookies
Essential Cookies: Required for website functionality (shopping cart, login)
Analytics Cookies: Track website performance and user behavior
Marketing Cookies: Enable personalized advertisements and retargeting
Preference Cookies: Remember your settings and language choices
Cookie Management
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Data Security
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We implement robust security measures to protect your information:
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Encryption: AES-256 encryption for data storage and SSL/TLS for data transmission
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Secure Payment Gateways: PCI-DSS compliant payment processors
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Multi-Factor Authentication (MFA): Available for account access
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Regular Security Audits: Periodic vulnerability assessments and penetration testing
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Access Controls: Limited employee access to personal data on a need-to-know basis
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Despite our efforts, no online transmission is 100% secure. We encourage you to use strong passwords and protect your account credentials.
Your Privacy Rights
Under the DPDP Act and IT Act, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you
Right to Correction
Update or correct inaccurate or incomplete information
Right to Deletion
Request deletion of your personal data (subject to legal retention requirements)
Right to Data Portability
Obtain your data in a structured, machine-readable format
Right to Withdraw Consent
Opt-out of marketing communications or data processing based on consent
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We retain your personal data only as long as necessary:
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Active Accounts: Data retained while your account is active
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Order Records: Maintained for 7 years for tax and legal compliance
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Marketing Data: Retained until you withdraw consent or opt-out
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Inactive Accounts: Deleted after 3 years of inactivity (with prior notice)
Data Retention
Children's Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect data from children under 18 without parental consent. If you believe we have inadvertently collected such information, contact us immediately.
International Data Transfers
If we transfer data outside India, we ensure adequate safeguards are in place through standard contractual clauses and data protection agreements compliant with DPDP Act requirements.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing any information.
Changes to This Privacy Policy
We may update this policy periodically to reflect legal, operational, or technological changes. The "Last Updated" date will indicate the most recent revision. Continued use of our services after updates constitutes acceptance.
Grievance Officer
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As required by the Information Technology Act, 2000, we have appointed a Grievance Officer:
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Name: Renuka NB
Email: enquiry@arghya.co
Phone: +91 9739466559
Address: Bengaluru, Karnataka, India
Response Time: Within 30 days of complaint receipt
Contact Us
For privacy-related questions, concerns, or requests:
Arghya - Corporate & Personal Gifting
Email: enquiry@arghya.co
Customer Support: support@arghya.com
Phone: +91 9739466559
Address: Bengaluru, Karnataka, India
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